Banking Awareness Quiz : Set – 49

Q.1) what is the need of Banking Ombudsman (BO)?

a) To hears customer’s complaint against banks

b) To hear banks complaint against government

c) To hears RBI complaint against banks

d) To hears customer complaint against RBI

e) None of these

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Ans: a

Q.2) whom does the RBI reserve the BO post for?

a) Reputed persons from banking and finance sector

b) Reputed persons from SEBI

c) Reputed persons from Government

d) RBI chief general managers

e) None of these

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Ans: d

Earlier RBI used to appoint reputed persons from banking, finance, management, legal etc. sectors as Banking Ombudsmen (BO).But now RBI has reserved this BO post for its own Chief General Managers and General Managers

Q.3) what is the tenure period of BO appointment?

a) 1yr

b) 2yr

c) 3yr

d) 4yr

e) 5yr

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Ans: c

Q.4) which of the following setup the first BO in?

a) India

b) Australia

c) England

d) United states

e) United Kingdom

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Ans: e

Q.5) When was RBI started the Banking ombudsman scheme in India?

a) 1990

b) 1995

c) 2000

d) 2004

e) 2010

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Ans: b

Q.6) which of the following banks covered under this scheme?

a) All commercial banks

b) Regional Rural Banks

c) Scheduled Primary co-operative Banks

d) NBFC (BO jurisdiction limited to “loan” part)

e) All of these

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Ans: e

Q.7) How many Banking Ombudsmen have been appointed by RBI so far?

a) 10

b) 12

c) 15

d) 18

e) 20

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Ans: c

Currently, total 15 Banking Ombudsmen have been appointed by RBI, and their offices are located mostly in the state capitals -Allahabad, Bangalore, Bhopal, Bhubaneshwar, Chandigarh, Chennai, Guwahati, Hyderabad, Jaipur, Kanpur, Kolkata, Mumbai, Delhi, Patna, Thiruvanthapuram.

Q.8) which of the following year was Ombudsmen online submission scheme introduced?

a) 1992

b) 1993

c) 1994

d) 1995

e) 1996

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Ans: e

The latest scheme was Banking Ombudsman Scheme, 2006, which has wider extent and scope than its previous versions, like online submission of complaints is possible. Also, if customer is not satisfied with the resolution provided by Ombudsman, he can approach the Appellate authority, i.e., Deputy Governor of RBI.

Q.9) If any loss suffered by the complainant then complainant will get:

a) Rs. 5, 00,000 for any huge loss

b) Rs. 10, 00,000 for any huge loss

c) Rs 1,00,000 for any huge loss

d) amount arising directly out of the act or omission of the bank or Rs. 10,00,000, whichever is lower

e) None of The Above

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Ans: d

Q.10) When can the BO can’t be approached under certain conditions?

a) Matter pending in court regarding complaint

b) Complaint against less than 10 lakhs

c) Matter pending in other tribunal regarding complaint

d) Both b and c

e) Both a and c

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Ans: e